Create a ServiceNow incident

Create a ServiceNow incident when a data drift issue is detected during ongoing monitoring using an HTTP request workflow step.

Prerequisites

• You are logged in to ValidMind.
• You are a Customer Admin or assigned another role with sufficient permissions to configure workflows.¹
• You understand how to configure workflows and add steps to workflows.²
• A webhook secret is configured for your ServiceNow credentials.³
• You have admin access to ServiceNow.

¹ Manage permissions

² Setting up workflows

³ Manage secrets

Configure workflow step for ServiceNow incident creation

1. Add Inventory Record workflow

1. In the left sidebar, click Settings.

2. Under Governance, select Workflows.

3. Click Add Workflow:⁴

   • Under Workflow Target type, select Inventory Record.
   • Enter a Title and a Description for the workflow.
   • Select the Record Type this workflow applies to.
   • Under Workflow Start, select when the workflow should be initiated.
   • Under Workflow Expected Duration, define the SLA for the workflow based on the start date in days, weeks, months, or years.

4. Click Save Draft to save your blank workflow.

⁴ Add new workflows

2. Configure workflow step

1. Configure the rest of your workflow steps, then drag and drop an HTTP Request step⁵ onto the canvas and connect it to your workflow.

2. Double-click the step to open the Configure HTTP Request modal.

⁵ Workflow step types

3. Configure the required fields for ServiceNow,⁶ replacing the placeholder values with your own:

   • URL — https://yourinstance.service-now.com/api/now/table/incident
   • Method — POST
   • Headers — Add:
     • Content-Type: application/json
     • Authorization: Basic {{ServiceNow Credentials}}
   NoneUse webhook secrets for credentials

   Instead of entering credentials in plaintext, use a webhook secret: Basic {{secret:servicenow_creds}}. To learn more, refer to Manage secrets.

   • Body Type — JSON
   • Body — Use the following JSON payload:

   {
     "short_description": "Data drift issue detected: {{Model Name}}",
     "description": "A potential issue has been identified for model {{Model Name}} (link: [{{Model URL}}]({{Model URL}})). Please review the ongoing monitoring documentation in ValidMind.",
     "urgency": "2",
     "category": "Model Risk"
   }

4. Click Update Step to save your configuration.

⁶ 

Create a ServiceNow incident

3. Publish workflow

1. Configure and link any additional workflow steps.⁷

2. Save your workflow to apply your changes.

3. Publish your workflow to make it available for use.

⁷ Configure workflows

The HTTP request to create the ServiceNow incident is sent when the workflow executes the step.