Create a ServiceNow incident

Create a ServiceNow incident when a data drift issue is detected during ongoing monitoring using an HTTP request workflow step.

Prerequisites

• You are logged in to ValidMind.
• You are a Customer Admin or assigned another role with sufficient permissions to configure workflows.¹
• You understand how to configure workflows and add steps to workflows.²
• A webhook secret is configured for your ServiceNow credentials.³
• You have admin access to ServiceNow.

¹ Manage permissions

² Introduction to workflows

³ Manage secrets

Configure the workflow step

1. In the left sidebar, click Settings.

2. Under Governance, select Workflows.

3. Select the Model Workflows tab.

4. Click on a workflow to modify or click Add Model Workflow⁴ to create a new workflow.

5. From the Workflow Steps modal, drag and drop an HTTP Request step⁵ onto the canvas, then connect it to your workflow.

6. Double-click the step to open the Configure HTTP Request modal.

7. Configure the required fields, replacing the placeholder values with your own:

   • url — https://yourinstance.service-now.com/api/now/table/incident
   • method — POST
   • headers — Add:
     • Content-Type: application/json
     • Authorization: Basic {{ServiceNow Credentials}}
   TipUse webhook secrets for credentials

   Instead of entering credentials in plaintext, use a webhook secret: Basic {{secret:servicenow_creds}}. See Manage secrets.

   • body type — JSON
   • body — Use the following JSON payload:

   {
     "short_description": "Data drift issue detected: {{Model Name}}",
     "description": "A potential issue has been identified for model {{Model Name}} (link: [{{Model URL}}]({{Model URL}})). Please review the ongoing monitoring documentation in ValidMind.",
     "urgency": "2",
     "category": "Model Risk"
   }

⁴ Add new workflows

⁵ Workflow step types

Create a ServiceNow incident

The HTTP request to create the ServiceNow incident is sent when the workflow executes the step.