Troubleshooting
Learn how to resolve commonly encountered issues with the ValidMind AI risk platform.
Support
Quick and easy access to the resources you need to troubleshoot technical issues and help you get the most out of ValidMind.
Find information
Open a support ticket
Need more help? Get in touch with us via our help center, live chat, email, or by phone.
Help Center (recommended)
Go to support.validmind.com and submit a request.
If you have a ValidMind account, sign in with your login email to help us identify you.
Send an email to support@validmind.ai.
If you have a ValidMind account, send a message from your login email to help us identify you.
Phone
Call +1 (877) 761-6777.
If you have a ValidMind account, provide your login email to help us identify you.
Chat
Click on the chat icon on the bottom-right corner of any page in our documentation site.
If you have a ValidMind account, provide your login email to help us identify you.
Connect with us
Have feedback or questions?1
1 To get help from a human, open a support ticket.
- We sponsor an interactive Slack community where you can provide feedback or ask questions — Join Our Community Slack.
- There is a dedicated channel for support — #community-support.
Our growing Slack community is not just for our products but also aims to foster discussions between AI risk practitioners and those involved in model risk management (MRM). Feel free to take a look around the other channels that are available and stay a while.
Submit feedback
Did you know you can submit feedback without leaving the ValidMind Platform?
On any page within the platform, click on Talk to us.
Select the type of feedback you’d like to provide:
- Feature request
- Report a bug
- Other feedback
Talk to us. feedback panel within the ValidMind PlatformProvide some details on the next panel, then click Submit when you’re ready.
On the final screen, provide a rating for your experience with ValidMind so far.
To submit another request, click on Talk to us. again.