Working with workflows
Once customized, use workflows to transition your records into their appropriate next stages throughout your risk management lifecycles.
Prerequisites
View all workflow executions
Monitor every workflow execution across your organization on a single timeline:3
3 To view workflows from within a record or artifact, refer to: Manage workflows
In the left sidebar, click Workflows.
Under the record type drop-down, select the type of record you want to view all workflow executions for:4
- In the left column, workflows are grouped by inventory record.
- Workflows past their expected end date are color-coded in red.5
- Use the buttons or keyboard shortcuts6 to control the timeline:
- — Zoom in
- — Zoom out
- — Move earlier to the left
- Go to Today — Focus on today
- — Move later to the right
- Search — Search for records using keywords in the record name.
- Filter — Filter the view to display only runs from specific types and statuses of workflows.7
- 7
- Filter by Inventory criteria. To learn more, expand How do I create effective filters?
- Filter by Workflow criteria:
- By Workflow Type:
- Record
- Artifact
- By Workflow Status:
- Finished
- Active
- Scheduled
- By Workflow Type:
Click on any listed workflow to review the details of that specific workflow:
- Details — Name and description (if present) of the workflow, the workflow’s status and progress (if applicable), when it was created, and when it was started.
- Activity — History of updates to the workflow on that record, including notes submitted during transitions.8
- Artifacts record workflows only — Artifacts for that record created within the duration of that workflow’s runtime.
- Workflow9 — Overview of the entire workflow. The current workflow step is highlighted on this view.
8 Click to reveal notes, and to hide them.
Transition workflows
9 Hover over a workflow step to view an animation of the steps connecting to and from that step.
Manage workflow timeline views
Save searches and filters applied to the workflow timeline as a view to reapply at any time:
Manage personal timeline views
- Apply a search or filters to the workflow timeline.10
Click on the name of your saved view, or Select View if you are not currently displaying a saved view.
Select My Views (#) and click on Save New View to create your saved view.
Enter the view name and description for your saved view.
Click Add New View to save your saved view.
Once you’ve created a saved personal view, you can share it with others in your organization.11
Deletion of saved views is permanent.
Click on the name of your saved view, or Select View if you are not currently displaying a saved view.
Select My Views (#).
Hover over the name of the view you want to edit or remove.
When the appears, click on it and select:
- Edit View to edit the view name and description. Click Save Changes to apply your edits.
- Remove View to delete the view. Click Yes, Delete View to confirm permanent deletion of that view.
Manage organization timeline views
- Save a personal workflow timeline view.13
Select My Views (#).
Click on the name of your saved view, or Select View if you are not currently displaying a saved view.
Hover over the name of the view you want to share with your organization.
When the appears, click on it and select Publish to Organization.
(Optional) Edit the view name and description for your shared view.
Click Publish View to share your view with your organization.
Remove saved organization views
To remove a saved organization view:
Deletion of saved views is permanent.
Click on the name of your saved view, or Select View if you are not currently displaying a saved view.
Select Organization (#).
Hover over the view you want to remove from your organization.
When the appears, click on it and select Remove View.
Click Yes, Remove View to confirm permanent deletion of that view.


