Workflow step types

Published

May 26, 2026

Select from a variety of workflow step types to build workflows from.

Inventory Record Stage Change

Transitions a record into another stage.
Requires available record stages associated with the workflow.¹

**Inventory Record Stage Change** step configuration
Field	Description
when these conditions are met (optional)	Add conditional requirements to qualify for this step.²
set inventory record stage to	Select the record stage to transition to.

² Conditional step requirements

Artifact Status Change

Transitions an artifact into another status.
Requires available artifact type statuses associated with the workflow.³

³ Manage artifact types

**Artifact Status Change** step configuration
Field	Description
when these conditions are met (optional)	Add conditional requirements to qualify for this step.⁴
set artifact status to	Select the artifact type status to transition to.

⁴ Conditional step requirements

Workflow State Change

Transitions the workflow into another workflow state.⁵

⁵ Workflow states

**Workflow State Change** step configuration
Field	Description
set workflow state to	Select or add⁶ the workflow state to transition the workflow to.
progress	Indicate the progress of the workflow at this transition into the next state.

⁶ Click Add New State to create a new state unique to this workflow.

User Action

Creates a button that performs an action on behalf of the user.

**User Action** step configuration
Field	Description
display action button when (optional)	Add conditional requirements for displaying this step.⁷
step title (optional)	Text that displays at the top of the modal that opens when users click the action button.
action button label	Text that displays on your action button.
requested fields (optional)	Include record or artifact fields alongside your action.⁸
user action deadline (optional)	Include a deadline for when users should complete this action by.⁹

⁷ Conditional step requirements

⁸ Select a field from the the drop-down to add it to your User Action step — click Add All to add all fields in that group. Users must have write permissions for the field in order to enter values.

⁹ Toggle Enable deadline on to configure a deadline.

Approval

Display a preconfigured message to users in the selected approval group.

Select from either User Roles, Inventory Record Stakeholder Types, or either User Role or User Type inventory field.¹⁰
Must be connected to both a rejection and approval Inventory Record Stage Change step.¹¹

¹⁰ Conditional step requirements

¹¹ Configure workflows:

Configure two Inventory Record Stage Change steps for your associated rejection and approval stages.
Then, from the bottom of your Approval step:
1. Connect the left (red) to your rejection step.
2. Connect the right (green) to your approval step.

**Approval** step configuration
Field	Description
approval group	Select the roles, stakeholders, or user fields responsible for approval.
fields to review (optional)	Select the record or artifact fields shown to approvers for read-only review.¹²
Approval Message	When your workflow reaches this Approval step, the selected approval group is shown this message.¹³

¹²

¹³ Enter a title and a message to display.

Broadcast

Send email notifications to users in selected groups.
Select from either User Roles or Inventory Record Stakeholder Types.¹⁴

¹⁴ Conditional step requirements

**Broadcast** step configuration
Field	Description
Select roles	Select the Inventory Record Stakeholder Types or User Roles to receive the email.
subject	Enter the subject of the email.¹⁵
message	Enter the body of the email.

¹⁵ Use the rich text editor to compose your subject and message:

Include optional details about the record or artifact the workflow is running on using the { } Insert Variable drop-down.
Click on the Preview tab and choose a record or artifact under select {inventory record/artifact} for preview to confirm how the notification will appear when rendered.

Condition Branch

Allows diverging paths based on conditional requirements.
A default branch will be automatically included as a catch-all else path to ensure that your conditional logic is complete.

Workflows cannot be saved until condition branches are connected to other steps.

To configure a condition branch:

On the Configure Condition Branch modal, click Add Branch.
Enter the path name and designate the conditions¹⁶ that apply to this path.
Continue with steps 1 and 2 until your conditional branch logic is complete.

To remove a path, click and select Remove Path.
When you are finished setting up all your branch paths, click Update Step to save your step.

Proceed with linking the Condition Branch with your subsequent steps.¹⁷

¹⁶ Conditional step requirements

¹⁷ Link workflow together

Wait

Creates a time condition for displaying next available action.¹⁸
Used to enforce a time delay or a calendar date milestone.

¹⁸ Conditional step requirements

Time stamp configuration is in the current user’s timezone.

Other users viewing those fields or the workflow will see the value automatically in their timezone.

To configure a wait step, select when you would like to resume workflow

**Wait** step configuration
Option	Required field(s)	Description
After Time Interval	wait duration	Wait for a set amount of time. Applies to all records or artifacts under the workflow.
At Specified Date	wait until	Wait until a specific timestamp. Applies to all records or artifacts under the workflow. If the milestone date inputted is in the past, the next workflow step will display immediately.
At Specified Date on Custom Field	custom field¹⁹	Wait until a specific timestamp as defined by a record or artifact field on a per record or per artifact basis. If the selected field is empty²⁰ or the milestone date inputted is in the past, the next workflow step will display immediately.
Time Delta from Specified Date on Custom Field	custom field, time delta direction, wait duration	Wait for a calculated time relative to a date in a record or artifact field on a per record or per artifact basis. If the selected field is empty²¹ or the milestone date inputted is in the past, the next workflow step will display immediately.

¹⁹

Manage inventory fields
Manage artifact fields

²⁰ Make record or artifact fields required on registration to ensure necessary fields have valid values.

²¹ Make record or artifact fields required on registration to ensure necessary fields have valid values.

Run Workflow

Triggers another workflow indicated by select workflow to run, allowing you to chain workflows.

Webhook

When a workflow reaches a webhook step, the workflow will pause. Listen for a POST request to resume the workflow:

Click Copy to the right of URL to copy the webhook URL to your clipboard.
This webhook URL is where you should send your POST request.

Under select target {record-type} record for payload, choose a record from your inventory²² to populate the target for the payload.
Click Copy to the right of Payload to copy the payload to your clipboard.

Include this payload when you send your POST request to the webhook URL.

²² Working with the inventory

Click to the right of the x-api-key and its value to copy them to your clipboard.
Click to the right of the x-api-secret and its value to copy them to your clipboard.

Send your POST request to the webhook URL and include these headers with your request to authenticate your call.

HTTP Request

Sends a HTTP request with optional additional conditions.²³

²³ Conditional step requirements

**HTTP Request** step configuration
Field	Description
url	Enter the URL to send the HTTP request to.
method	Select the HTTP request method: `GET`, `POST`, `PUT`, `DELETE`²⁴
timeout (seconds)	Enter a request timeout in seconds.²⁵
fail on non-2xx (optional)	Toggle whether or not the request will be considered failed if the response status code is not in the `2xx` range.
allow invalid certificates (optional)	Toggle whether or not the request will be allowed to use invalid certificates.
follow redirects (optional)	Toggle whether or not the request will follow redirects.
require https (optional)	Toggle whether or not the request will require HTTPS.
headers (optional)	Include headers with your request.²⁶

²⁴ PUT and POST requests have additional configuration fields:

body type — Select whether the body is JSON or Text.
body — Enter your payload.

²⁵ Max 300 seconds, or enter 0 to disable timeout.

²⁶

Click Add Header to enter a header.
Provide a Header Name and Header Value.

To avoid storing credentials in plaintext, use webhook secrets: enter {secret:name} as the header value. At runtime, the workflow engine replaces the placeholder with the stored secret value. See Manage secrets.

End

Designates the end of your workflow.
Use this step when all of your other steps have been configured and linked together.²⁷

²⁷ Link workflow together